: Control is the organizational process that creates standards towards achieving company goals, compares the actual company performance to the standards, and then takes action to correct deviation from the standards to restore performance. The balanced score-card asks managers to look at four perspectives on organizational performance that look beyond more traditional financial measures: the customer perspective, the internal perspective, the innovation and learning perspective, and the financial perspective. An important part of the management process is setting standards, monitoring performance towards the standards, and taking action when there is a gap between the two. This course discusses how a balanced scorecard gives managers a better perspective on organizational performance.Instructor Description
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.
Windows hardware configurations and processors are acceptable
Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
1 GB RAM minimum recommended
Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows
Google Chrome is highly recommended
Internet Explorer is not recommended as it may not display certain menus and links
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Media Plug-ins (These may be required depending on your course media.)
Adobe Flash Player (Required for many courses.)
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)